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Aftercare Administrator

20/01/26 Aftercare Location: Brandesburton Reports to: Aftercare Manager

Purpose:

To provide administrative support to the maintenance team and offer a client focused service

 

Experience, Qualifications & Training:

  • Experience in a similar role
  • Excellent administration skills
  • Excellent IT skills
  • Excellent English and intra-personal skills required
  • Organisational & prioritising skills
  • Customer service experience
  • Knowledge of product would be an advantage

 

Principle accountabilities:

  • To provide administrative support to the Aftercare manager and the Maintenance Operatives
  • Raise and monitor purchase orders, dealing with queries, managing the ‘post and holds’ and liaise with the accounts team
  • To manage first-hand client calls and queries
  • To manage the on-hire fleet, call out queries
  • Ensure the Maintenance Operatives are aware which jobs are outstanding and allocated to themselves
  • Feed back to the client with maintenance updates within our set KPIs
  • Organise equipment for the Maintenance Operatives
  • Provide operational support during Defects period within our Permanent Space division
  • Lead and monitor 2nd hand usage with our VAPs team. Liaise with senior operative on delivery of stock

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