Careers

Aftercare Administrator

Purpose:

To provide administrative support to the maintenance team and offer a client focused service

Experience, Qualifications & Training:

• Experience in a similar role
• Excellent administration skills
• Excellent IT skills
• Excellent English and intra-personal skills required
• Organisational & prioritising skills
• Customer service experience
• Knowledge of product would be an advantage

Principle accountabilities:

• To provide administrative support to the Aftercare manager and the Maintenance Operatives
• Raise and monitor purchase orders, dealing with queries, managing the ‘post and holds’ and liaise with the accounts team
• To manage first-hand client calls and queries
• To manage the on-hire fleet, call out queries
• Ensure the Maintenance Operatives are aware which jobs are outstanding and allocated to themselves
• Feed back to the client with maintenance updates within our set KPIs
• Organise equipment for the Maintenance Operatives
• Provide operational support during Defects period within our Permanent Space division
• Lead and monitor 2nd hand usage with our VAPs team. Liaise with senior operative on delivery of stock