Aftercare Co-ordinator

Job Title Aftercare Co-ordinator
Department Operations
Location Brandesburton
Reports To Aftercare Manager

To provide administrative support to the Aftercare and Maintenance team and offer a client focused service.

Experience, Qualifications & Training:

  • Experience in a previous admin support role
  • Excellent administration skills
  • Excellent IT skills
  • Excellent English and inter-personal skills required
  • Organisational & prioritising skills
  • Customer service experience
  • Knowledge of product would be an advantage

Principle Accountabilities:

  • To provide administrative support to the Aftercare manager and wider team
  • Raise and monitor purchase orders, dealing with queries, managing the ‘post and holds’ and liaise with the accounts team
  • To manage first-hand client calls and queries
  • To manage our permanent space defects and resolve in a timely manner
  • Feed back to the client with maintenance updates within our set KPIs
  • Organise equipment/plant for Aftercare defects
  • Due to the nature of the role, it may be necessary to work additional hours/outside normal work hours is special circumstances.
  • Attend sites for Aftercare handovers/ end of defects reviews

The above duties are neither exclusive nor exhaustive of the job and
additional accountabilities may be required and incorporated from time to time.

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